• Averages
• Average by Category
• Average Trend
• Chi Square Test
• Comments Viewer
• Cross-Tab Analysis
• Cross-Tab Means
• Customer Satisfaction Index
• Driver Analysis
• Frequency Distribution
• Frequency Trend
• Histograms
• Net Promoter Score
• Question Score
• Summary Statistics
• t-Test
• TURF Analysis
• Weighted Average Index
• Weighted Frequencies

Crosstab means allows you to visualize averages by two categories. Choose 2 multiple choice questions and a numeric variable. A crosstab means report is a great way to see how the averages on one column differ by two different categories. The output can be in horizontal or vertical bar charts and table. Here is a cross tabulation of length of customer service by gender and number of times the customer contacted customer service.